Customers may cancel their order within two hours of confirmation, provided the preparation process has not yet begun.After this period, cancellations are not accepted due to the nature of our made-to-order designs or limited-edition pieces.

At ZAN, customers may request to modify their order within two hours of confirmation, provided the preparation process has not yet begun.

Modifications may include:

• Size
• Quantity
• Color or product type (if options are available)

After the two-hour window has passed, modifications are not guaranteed, as the order may already be in production—particularly for made-to-order or limited-edition pieces.

At ZAN, we take the utmost care in inspecting and ensuring the quality of every piece before it is shipped.

However, if you receive a defective or damaged item, please follow these steps:

1. Contact us within 24 hours of receiving the order via email or the contact form on our website.
2. Attach clear photos showing the defect or damage.
3. Include your order number and details of the affected item.

Our customer service team will review the case and respond within 3 business days.

If a manufacturing defect or shipping damage is confirmed, we will:

• Replace the item (if available),
• or issue store credit / a partial refund, depending on the situation.

In the event that an order or item is canceled by ZAN due to stock unavailability, production issues, or any circumstances beyond our control, the following steps will be taken:

• The customer will be notified promptly via the email address or phone number provided in the order.
  
• A full refund will be issued to the original payment method within 7 business days, unless an alternative arrangement is mutually agreed upon.

Yes, customers may update the shipping address after placing an order, provided the request is made within two hours of order confirmation and before the item has been processed or shipped.Please note that changing the shipping address may delay the delivery depending on the new location and courier service updates.

Yes, the billing address is required during checkout for payment verification and to issue an official invoice.

If the billing address is missing or incorrect, it may result in:

• Delays in processing the order
• Or payment being declined by the payment provider

Please ensure the billing address matches your card or bank account information accurately.

Due to the meticulous craftsmanship and limited-edition nature of ZAN designs, order preparation typically requires: 7 to 10 business days before shipping.
We make every effort to notify the customer if additional time is needed due to any exceptional circumstances.

Kindly note that some pieces may require extra time due to their unique and detailed nature.

Please be aware that processing time does not include shipping duration.

Delivery time depends on the customer’s location and the shipping provider. On average:

• Within the UAE: 1 to 3 business days
• GCC countries: 3 to 7 business days
• Other international locations: approximately 7 to 14 business days

Please note that these are estimated timeframes and may vary depending on your location or peak seasons.

Yes. Once the order is shipped, tracking details will be sent automatically via:

• Email registered with the order
• SMS notification, if supported by the courier
• Customers can also track their orders through their personal account on the ZAN website

We recommend checking your spam or junk folder if you do not receive the tracking email within 24 hours of shipment

At ZAN, we aim to deliver all orders within the stated timeframes. However, if your order is delayed beyond the estimated delivery period, please:

1. Check the tracking link for the latest shipment status.
2. Contact us via email or the contact form on our website.
3. Provide your order number and shipment details to help us follow up efficiently.

Our customer care team will investigate the delay with the courier and update you as soon as possible.

At ZAN, we are committed to customer satisfaction and a refined shopping experience.

We accept returns on selected items under the following conditions:

Return Window:

• Return requests must be submitted within 3 business days of receiving the order.

Eligibility:

• The item must be unused, unwashed, in original condition, with all tags and original packaging intact.
• Made-to-order and limited-edition pieces are non-returnable, unless there

Yes, you may request to return an item within 3 business days of receiving your order, provided it is unused, unwashed, and in its original condition.

Please contact us via email or the contact form with your order number and reason for return.Your request will be reviewed, and you will receive return and shipping instructions.Note: Return shipping costs are the responsibility of the customer unless the item is defective.

Once the return is approved, and the item has been received and inspected, we will:

• Process the refund within 5 to 10 business days.
• The amount will be refunded to the original payment method.
• Please note that the timing of the refund appearing in your account may vary depending on your bank or card provider.

Yes, we accept size exchanges if the desired size is available, provided that:

• The request is made within 3 business days of receiving the order.
• The item is unused, unwashed, and in its original condition with all tags and packaging intact.
• The customer covers the shipping costs (both ways), unless the incorrect size was sent. Note: Size exchanges are not available for made-to-order or limited-edition items, unless the sizing error was made by us.

At ZAN, we allow exchanges for a different product under the following conditions:

• The exchange request must be made within 3 business days of receiving the order.
• The item to be exchanged must be unused, unwashed, and in its original condition, with all original tags intact.