Yes, within 2 hours of confirmation, as long as preparation hasn't started. After that, cancellations aren't accepted.

You can request changes to size, quantity, or colour within the same 2-hour window, subject to availability. After that, modifications aren't guaranteed.

Contact us within 48 hours of delivery with photos, your order number, and item details. If confirmed, we'll either replace the item (subject to availability) or issue a full refund.

In rare cases, we may cancel an order due to production issues or stock unavailability. You'll be notified by email and a full refund will be processed within 7 business days to your original payment method.

Yes, within 2 hours of confirmation, provided your order hasn't entered preparation. Address changes may affect delivery timelines.

Yes. It's needed for payment verification. Orders may be delayed or declined if the billing address is missing or incorrect.

Contact us on WhatsApp at +971 56 557 7770 or email yours@zaneditions.com for help completing your order. Orders are only confirmed after successful payment.

We currently deliver within the UAE only. Delivery times are listed on each product page and typically range from 7 to 15 working days depending on the item. All orders are prepared and delivered directly by our team.

We don't provide tracking numbers. If you'd like an update on your order, contact us on WhatsApp at +971 56 557 7770.

If your order hasn't arrived within the timeframe listed on the product page, contact us with your order number and we'll follow up directly.

You can return an item within 14 days of delivery. It must be unworn, undamaged, and in its original condition with all tags and packaging intact.

Contact us on WhatsApp at +971 56 557 7770 with your order number and reason for return. Once approved, we'll share return instructions. Return shipping is the customer's responsibility unless the item is defective.

Once we receive and inspect the item, your refund will be processed within 5 to 15 business days to your original payment method. Processing times may vary depending on your bank or card provider.

Yes, within 14 days of delivery, provided the new size is available and the item is unworn with tags attached. Shipping both ways is covered by the customer unless the error was on our part.

Yes, under the same conditions as a size exchange, subject to availability.