Terms of service
Last updated: May 2026
Welcome to ZAN. These terms govern your use of our website (www.zaneditions.com) and any purchases made through it. By using this site, you agree to the following.
1. Overview
ZAN is a UAE-based fashion brand offering limited-release modest wear. Our garments are crafted in small batches. Due to the nature of our production, specific terms apply to orders, cancellations, returns, and exchanges.
2. Orders & Payments
Once your order is placed, you'll receive a confirmation email. All payments must be completed at checkout via Stripe. Prices are listed in AED and include VAT where applicable.
Cancellations
You may cancel your order within 2 hours of confirmation, provided preparation has not begun. After this window, cancellations are not accepted.
Modifications
You may request changes to size, quantity, or colour within the same 2-hour window, subject to availability. After this window, modifications are not guaranteed.
Billing Address
A valid billing address is required for payment verification. Orders may be delayed or declined if the billing address is missing or incorrect.
Brand-Initiated Cancellations
In rare cases, ZAN may cancel an order due to production issues or stock unavailability. If this happens, you'll be notified by email and a full refund will be processed within 7 business days to your original payment method.
3. Shipping & Delivery
We currently deliver within the UAE only. Delivery times are listed on each product page and typically range from 7 to 15 working days depending on the item. All orders are prepared and delivered directly by our team.
Address Changes
You may update your shipping address within 2 hours of order confirmation, provided your order has not entered preparation. Address changes may affect delivery timelines.
Delivery Updates
We do not provide tracking numbers. If you'd like an update on your order, contact us on WhatsApp at +971 56 557 7770.
Delays
If your order has not arrived within the timeframe listed on the product page, contact us with your order number and we'll follow up directly.
4. Returns, Refunds & Exchanges
Return Eligibility
You may request a return within 14 days of delivery if the item is unworn, undamaged, and in its original condition with all tags and packaging intact.
How to Return
Contact us on WhatsApp at +971 56 557 7770 with your order number and reason for return. You'll receive instructions upon approval. Return shipping is the customer's responsibility unless the item is defective.
Refunds
Once we receive and inspect the returned item, a refund will be issued within 5 to 15 business days to your original payment method. Processing times may vary depending on your bank or card provider.
Faulty or Damaged Items
If you receive a defective or damaged item, contact us within 48 hours of delivery with photos, your order number, and item details. If confirmed, we will either replace the item (subject to availability) or issue a refund.
Size Exchanges
We accept size exchanges within 14 days of delivery, provided the new size is available and the item is unworn with tags attached. Shipping both ways is covered by the customer unless the error was on our part.
Product Exchanges
You may exchange for a different product under the same conditions as a size exchange, subject to availability.
5. Intellectual Property
All content on this site, including designs, text, graphics, and images, is the property of ZAN. Use without written permission is prohibited.
6. Limitation of Liability
ZAN is not liable for delays beyond our control, inaccurate delivery addresses provided by customers, improper garment care, or website downtime. Our liability is limited to the total value of the purchased item(s).
7. Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be settled under UAE jurisdiction.
8. Contact
For questions or assistance, reach out on WhatsApp at +971 56 557 7770 or email us at yours@zaneditions.com.