Refund policy

Last updated: May 2026

Returns

If you're not happy with your purchase, you can return it within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.

How to Return

Contact us on WhatsApp at +971 56 557 7770 with your order number and reason for return. Once approved, we'll share instructions for getting the item back to us. Return shipping is arranged and covered by the customer.

Refunds

Once we receive and inspect the item, your refund will be processed to your original payment method within 5 to 15 business days. Processing times may vary depending on your bank or card provider.

Exchanges

We accept size and product exchanges within 14 days of delivery, provided the item is in original condition and the replacement is in stock. Shipping both ways is covered by the customer unless the error was ours.

Defective or Damaged Items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with photos and your order number. If confirmed, we'll replace the item (subject to availability) or issue a full refund.

Items That Cannot Be Returned

Items that have been worn, washed, altered, or returned without original tags and packaging will not be accepted.

Contact

For any return or refund enquiry, reach out on WhatsApp at +971 56 557 7770 or email us at yours@zaneditions.com.